At HYMI Infinity General Trading LLC, we are committed to ensuring customer satisfaction. That’s why we offer a flexible return policy under the conditions outlined below:
1. Return Period
Customers may request a return within seven (7) days from the date of receiving their order.
2. Return Conditions
To be eligible for a return, the following conditions must be met:
The product must be unused and unopened.
The product must be in its original condition, with full packaging and tags intact.
A proof of purchase (order number or invoice) must be provided.
3. Non-Returnable Products
The following products are not eligible for return:
Products that have been opened or used.
Products damaged due to misuse or improper storage.
Products sold as part of final sales or special promotions, unless defective or incorrect.
4. Return Procedure
To initiate a return, please follow these steps:
1. Contact our customer service team via email or WhatsApp.
2. Provide your order number, the reason for return, and photos of the product (if applicable).
3. Our team will review your request, provide the return address, and confirm the next steps.
5. Return Shipping Costs
Customers are responsible for return shipping fees, unless the item is incorrect or defective.
If a defect is confirmed, the company will cover the full return cost or provide a replacement at no extra charge.
6. Inspection & Refund
Once we receive and inspect the returned product:
A refund will be issued using the original payment method within 7–14 business days, or
A replacement product will be sent based on the customer’s preference and stock availability.